At Tonic Physiotherapy and Rehabilitation Centre (“Tonic Physio”), your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website www.tonicphysio.com or receive services at our clinic.

By accessing this website or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Tonic Physiotherapy and Rehabilitation Centre is a healthcare clinic based in Milton, Ontario, and is owned and operated by Brenda Azzopardi, Registered Physiotherapist. We provide a range of physiotherapy and wellness services to help patients recover, rehabilitate, and optimize their health.

2. Information We Collect

We may collect personal and health-related information when you:

Book an appointment through our website or in person
Contact us via phone, email, or contact forms
Subscribe to newsletters or email communications
Fill out intake or consent forms

This information may include:

Full name, address, phone number, and email
Health history and medical information (for treatment purposes)
Insurance details (if applicable)
IP address and usage data from our website

3. How We Use Your Information

Your personal information is used solely for purposes including:

Scheduling and managing your appointments
Providing personalized treatment and care
Billing and insurance claims
Responding to inquiries or service requests
Improving website functionality and user experience
Complying with legal and regulatory requirements

4. Data Protection and Security

We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, loss, or misuse. All health information is handled in accordance with the Personal Health Information Protection Act (PHIPA) of Ontario.

5. Sharing Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following conditions:

With your consent
With healthcare providers involved in your care
For billing or insurance purposes
As required by law or regulation

6. Use of Cookies and Analytics

Our website may use cookies to enhance your browsing experience and to gather data for website analytics. This information helps us understand how visitors use our site so we can improve performance and usability.

You can modify your browser settings to disable cookies at any time.

7. Third-Party Services

Our website may contain links to third-party services (such as appointment booking software or social media platforms). We are not responsible for the privacy practices or content of these external sites.

8. Your Rights

You have the right to:

Access or request a copy of your personal information
Correct any inaccurate or outdated data
Withdraw consent (subject to legal or contractual obligations)
Request deletion of non-essential data

To exercise any of these rights, please contact us.